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WhatsApp: Revolutionary Communication or Digital Trap?

The hidden traps in the application that has conquered the world



Not long ago, email seemed like science fiction. For those who grew up in the era of the fax and stamped letters, the rise of email, which made it possible to communicate with distant people and send documents of all kinds in real time, was a true revolution.


Today, not only does this seem completely normal, but it is difficult to imagine a life and work without email. However, technology evolves rapidly, always keeping one step ahead, continually accelerating our methods of communication. The email is already considered obsolete.


In the world of work, with the spread of teleworking, communications between employees or between companies and employees have moved from email to other tools, such as various videoconferencing platforms or messaging programs such as WhatsApp.


Those who work at the computer all day have certainly been attracted by the promise of more immediate and fluid communication, which has also changed our language and choice of words: less frills and formalities, a more direct and essential style.< /p>


WhatsApp, used today by over 2 billion people in 180 countries, is the undisputed protagonist of this transformation. Not only does it dominate personal communications, but it is increasingly present in professional ones too.

WhatsApp as a work tool According to a study by Veritas Technologies, 75% of the 12,500 employees interviewed frequently use WhatsApp for professional communications and 71% use it to send sensitive information on behalf of the company.


Federprivacy also found a similar trend, with 52% of those interviewed admitting to using WhatsApp to send documents, scans and shared files quickly and easily.


This change in habits arouses enthusiasm, but it also has its dark side. It raises, first of all, security and privacy issues. A quarter of those interviewed by Federprivacy admitted to having mistakenly sent sensitive data to the wrong recipients, such as company passwords, confidential customer information, salary details and even health data.


However, these errors and risks do not seem to discourage users, with 79% saying they would be willing to use WhatsApp again to share company data in the future.

The risks associated with WhatsApp Added to this are the risks of real scams via the app. There are various types of scams, from malicious links that imitate messages from well-known brands, to cloned apps that invite users to install WhatsApp outside the App Store, to classic phishing.


Social hacking In addition to this, there is also social hacking, i.e. hacker intrusions into accounts in order to extort a ransom from the victim.

One of the most common techniques used by computer hackers is to share PIN or security codes received via SMS. The victim receives a message on WhatsApp from a trusted person asking to transmit a code received via SMS.


Often, the victim carries out the operation without thinking too much. This is the beginning of the problems: a few seconds later, the user can no longer access his WhatsApp account, nor his chats and contacts. Those six numbers were the security code used by the hacker.


The new WhatsApp scam Recently, scammers have adopted a new strategy that uses less technical and more "communicative" methods. According to CloudSEk CEO Rahul Sasi, criminals exploit common codes that anyone can activate on their phone to divert calls and SMS. An accomplice calls the victim, occupying the line and inviting him to dial certain sequences of numbers. In this way, the hacker can take control of the victim's WhatsApp profile.


Protections According to experts, the best protection against these scams is activating two-step verification. It is important to never be unprepared and build an "immune system" against the many pitfalls of technology, especially when it comes to sensitive data and business information.

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